Relaxation Laboratory

Customer care

Customer
support

A real person. The right route. A clear answer.

Questions about an order, delivery, payment or product? Choose the route below, or write to the team directly.

Email

info@genelnova.com

For orders, products, documents and general questions.

Email support

WhatsApp

+34 600 507 453

For short questions and order assistance during support hours.

Open WhatsApp

Monday–Friday · 09:00–18:00 CET

Write at any time. Messages are answered during support hours.

Choose the subject

Support routes

Start with
the subject.

The right route gets the right answer faster.

  1. Order & tracking

    Status, tracking or changes before dispatch.

  2. Shipping & payment

    Delivery, timing, costs and payment methods.

  3. Returns & claims

    Incorrect, damaged, defective or missing goods.

  4. Change of mind

    Use the EU withdrawal form.

  5. Product information

    Ingredients, use, storage and documents.

  6. Business

    B2B, retail, distribution and collaborations.

    Collaboration

Customer support is not a second FAQ.

Quick answers live in the FAQs
Customer care

Send a request

Tell us what
happened.

Give us the details once. We'll route it correctly.

If it's about an order.

As printed on the pack. Helps with product and quality issues.

Optional. Photos or PDF, up to 5 files, 10 MB each.

Used to answer your request and manage any related order, claim or legal obligation. Privacy policy →

Never send passwords, full card details or verification codes.

Sending opens your email app with the request written out to info@genelnova.com. It reaches us when you send that email.

Prefer direct contact?Email usWhatsApp

Product or safety concern

Stop using it. Keep the packaging. Contact us.

If you suspect a defect, contamination, wrong labelling or another safety issue, stop using the product and write to INFO@GENELNOVA.COM with the product name, the batch / lot ID and what happened.

Customer support can't give medical advice. For an urgent medical emergency, call 112.

info@genelnova.com+34 600 507 453