Available destinations appear at checkout. Product availability can vary by country. If a destination or product is unavailable, we cannot ship it there.

Orders are prepared within 1–2 business days. The carrier’s delivery estimate for your address is shown at checkout.

Yes. Every parcel is secure, discreet and unbranded on the outside.

A tracking link is sent by email as soon as your order leaves us. It is also in your account, under Orders.

Write to us with your order number as soon as you can. Until the order is dispatched we can change the address or cancel it; after that, it follows returns & claims.

Cards (Visa, Mastercard), Apple Pay and Google Pay where available, and bank transfer. What is available for your country and order is confirmed at checkout.

Every batch is checked for potency, purity, safety and identity. If it is not verified, it does not go live.

Lab reports and certificates are published in the certificate archive, batch by batch, as products go live. Search it by the batch number on the label.

Laws differ by country. Checkout only offers products that can legally be delivered to your address, but you are responsible for knowing what is allowed where you live.

Yes, within 14 days of delivery, if it is unused, sealed and in its original packaging. Write to us first, and do not send anything until the return is approved.

Write to us with your order number, a short description and clear photos or video. Keep the product and all packaging until the claim is closed.