This Legal Notice identifies the Operator and sets the rules governing access to and use of GENELNOVA.COM (the “Website”). The Operator is the entity named in the operator record above (“GENEL NØVA”, “we”, “us” or “our”), responsible for the information society services offered through the Website.

Purchases made through the Website are additionally governed by our Terms of Service, Shipping & Payment Policy, Returns & Claims Policy and Refund Policy. Processing of personal data and the use of tracking technologies are governed by our Privacy Policy and Cookie Policy.

Accessing the Website means that you agree to use it lawfully and in accordance with this Legal Notice. If you do not accept these conditions, please discontinue use of the Website.

Changes to this notice

We may update this Legal Notice to reflect legal, regulatory, technical or operational changes. The version in force is identified by the “Last updated” date. Material changes will be communicated where required by law.

The Website and the products presented on it are intended exclusively for adults aged 18 or over. By accessing age-restricted areas or placing an order, you confirm that you meet the applicable minimum age requirement.

GENEL NØVA may use proportionate age-verification measures and may refuse or cancel an order where age eligibility cannot be verified. Age access does not replace your obligation to check whether a specific product may lawfully be purchased, possessed or used in the destination country.

Product descriptions, composition, intended use, warnings, restrictions and laboratory information must be read together with the product label and product-specific documentation.

Unless a product page expressly and lawfully states otherwise, information on the Website is provided for commercial and general informational purposes only. It is not medical advice, does not diagnose, treat, cure or prevent disease, and must not be interpreted as a therapeutic claim.

GENEL NØVA does not state that every product is lawful in every territory. Product availability may vary by destination, classification, composition and intended use. We may restrict products or destinations where necessary for legal, safety, logistics or compliance reasons.

Where prices are shown, the Website states clearly whether applicable taxes are included. Delivery charges and any other mandatory costs are disclosed before the order becomes binding.

The steps required to place an order, correct input errors, confirm the contract and receive a durable copy of the order information are explained in the Terms of Service and during checkout.

Unless otherwise indicated, the Website and its original elements — including the GENEL NØVA name, word marks, logos, visual identity, copy, photographs, graphics, product presentation, design, layout, software and databases — are owned by the Operator or used under licence, and are protected by applicable intellectual- and industrial-property laws.

Access to the Website grants no ownership or licence beyond the limited, revocable right to use it for personal, lawful and non-commercial purposes. Reproduction, extraction, modification, distribution, public communication, resale, scraping or other exploitation requires prior written authorisation unless expressly permitted by law.

Third-party names and marks remain the property of their respective owners. Their appearance does not imply endorsement or affiliation unless expressly stated.

Users must not:

We may restrict access, remove content, suspend an account or report conduct to the competent authorities where reasonably necessary to protect users, the Website, our rights or legal compliance.

We take reasonable measures to keep the Website accurate, secure and available. We do not guarantee uninterrupted or error-free access, and may suspend or modify all or part of the Website for maintenance, security, compliance or operational reasons.

We are responsible to the extent required by applicable law. Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights or liability arising from fraud, wilful misconduct, gross negligence, death or personal injury where applicable.

Users are responsible for maintaining suitable devices, software, connectivity and security measures, and for using the Website in accordance with the law and product instructions.

The Website may contain links to third-party sites or use external services such as payment, logistics, analytics or social-media providers. Unless expressly stated, GENEL NØVA does not control third-party content or terms. Access to third-party services is subject to their own policies.

A link is provided for convenience and does not, by itself, imply approval, sponsorship or responsibility for the linked content. Please report links that appear unlawful, unsafe or unavailable to info@genelnova.com.

If the Website permits reviews, uploads or other user content, the contributor remains responsible for that content and confirms that they have the rights required to submit it.

To report allegedly unlawful content, intellectual-property infringement, impersonation, unsafe product information or another legal concern, email info@genelnova.com with:

We assess sufficiently substantiated notices and take proportionate action where required. We may request additional information, and will not remove lawful content merely because it is disputed.

Personal data is processed as described in our Privacy Policy. Cookies and similar technologies are managed as described in our Cookie Policy and through the available consent controls.

GENEL NØVA is committed to making its e-commerce service accessible in accordance with the requirements that apply to the Operator. Where legally required, the service, the applicable standard, known limitations and the feedback channel will be set out in a separate Accessibility Statement.

Accessibility feedback may be sent to info@genelnova.com. Please identify the page, the feature and the barrier you encountered so that we can investigate it.

Questions, complaints and claims may be submitted through:

Please include the order number, a clear description of the issue and relevant evidence. We acknowledge and answer consumer complaints as soon as reasonably possible and, in any event, within the maximum period required by applicable Spanish law.

If a consumer complaint cannot be resolved directly, the consumer may be entitled to refer the dispute to an accredited alternative dispute-resolution entity. Information about the competent or accepted entity will be supplied where required once the complaint has been assessed.

[ADR position — to be selected and legally verified.]

The former European Commission Online Dispute Resolution platform was discontinued in 2025 and is therefore not referenced as a complaint channel.

This Legal Notice and use of the Website are governed by Spanish law, without prejudice to mandatory protections available to consumers under the law of their country of habitual residence.

Any dispute will be submitted to the courts determined by mandatory applicable law. Nothing in this clause deprives a consumer of the right to bring proceedings before a court competent under consumer-protection and private-international-law rules.